Advances in Global Sourcing. Models, Governance, and by Marko Nöhren, Armin Heinzl, Tommi Kramer (auth.), Ilan

By Marko Nöhren, Armin Heinzl, Tommi Kramer (auth.), Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks (eds.)

This e-book comprises thirteen papers from the seventh Workshop on worldwide Sourcing, held in Val d’Isère, France, in the course of March 11–14, 2013, that have been rigorously reviewed and chosen from forty submissions. they're according to an enormous empirical base introduced jointly through top researchers in details platforms, strategic administration, and operations.

This quantity is meant for college students, teachers, and practitioners attracted to learn effects and studies on outsourcing and offshoring of knowledge expertise and enterprise tactics. the subjects mentioned characterize either customer and provider views on sourcing of world providers, mix theoretical and sensible insights concerning demanding situations that either consumers and proprietors face, and comprise case experiences from buyer and seller organizations.

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Extra info for Advances in Global Sourcing. Models, Governance, and Relationships: 7th Global Sourcing Workshop 2013, Val d’Isère, France, March 11-14, 2013, Revised Selected Papers

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Zirpoli We did so by analyzing the impact of a consolidated standard, the IT Infrastructure Library (ITIL), on the governance of IT service management. ITIL is a set of documents about organizational processes and procedures, organizational roles and responsibilities, decision-making architectures, automation tools both within the company and in relations with external providers. It was developed by the British government in early nineties, and it is the non-proprietary and publicly available guideline for ICT (Service) management, dealing with the management, control and monitoring of IT services, based on principles of service provision, like customer and quality focus, and on a management perspective.

S model for marketing channels [8] and Gulati and Sytch’s model for the automotive industry [6]. The causal ordering of the constructs is based on recent results in the field of relationship marketing [6], [10]. We will summarize the main anticipated effects before illustrating them in more detail in the following section. We posit that high joint dependence leads to higher relationship quality in several ways, namely, by increasing inter-organizational trust, commitment, coordination effectiveness and information sharing and by decreasing conflicts between the parties (H1).

Moreover, it has been shown by the literature that an interaction-based approach has a positive effect on shared understanding and cognition: the process of interaction over time affects also the level of trust [3; 4; 29], a critical factor for the success of the outsourcing relationship as many studies have shown [1]. The study of the role of standards in organizational arrangements has been addressed mostly from an economic perspective, and analyses have usually adopted a neoclassical approach [30].

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